Effective date: August 19, 2026
This Shipping & Returns Policy applies to products purchased online from Top Edge LLC, including Rough Country products shipped to a customer or delivered to a Top Edge store for pickup. It is separate from our service and repair warranty terms.
Where we ship
Online product orders are available for delivery within the United States only. We do not ship online orders to Canada or other international destinations. Alaska and Hawaii orders are accepted only when a reliable live carrier rate is available; freight/LTL items are not eligible for Alaska or Hawaii online checkout.
Processing and delivery estimates
In-stock orders normally require 1–2 business days for processing before shipment. Standard parcel transit is typically 3–4 business days after processing, for an estimated total of 4–6 business days. Large, multi-box, freight, rural, Alaska, Hawaii, weather-affected, and backordered shipments may take longer. Delivery dates are estimates, not guarantees.
When more than one supplier warehouse may fulfill an order, Top Edge uses the more conservative available delivery estimate. We may contact you before supplier release if inventory, fitment, address, or freight requires confirmation.
Shipping charges
Shipping charges shown at checkout are based on the product, destination, delivery type, and available supplier warehouse. Eligible parcel items may receive free shipping. Residential freight/LTL delivery may include a $299 surcharge. Additional carrier charges caused by an inaccurate address, refused delivery, redelivery, storage, liftgate, limited access, or other customer-requested services are the customer’s responsibility.
Original outbound shipping, freight, rush, handling, and special-service charges are nonrefundable except when required by law or when Top Edge confirms that we shipped the wrong item.
Store pickup
Eligible products may be shipped to Top Edge Denver or Montrose for customer pickup. We will contact you when the complete order is ready. Do not travel to the store based only on a carrier estimate. Pickup orders normally follow the same 1–2 business day processing time plus estimated supplier transit time.
For fraud prevention, the purchaser must present the original physical payment card used for the order, matching government-issued photo identification, and a pickup signature. Digital-wallet purchases may require additional verification.
Return request window
Eligible, unopened stock products may be considered for return when the customer contacts Top Edge within 30 calendar days after confirmed delivery or pickup. Contacting us does not automatically approve a return. A Return Merchandise Authorization (RMA) and return instructions must be issued before anything is shipped or brought back.
Return eligibility
To qualify, an item must be unused, uninstalled, unmodified, unopened when sold as sealed, complete, undamaged, and in new resalable condition with all original packaging, labels, hardware, instructions, and accessories. Top Edge and the manufacturer may inspect the product before approving a refund.
Special-order, made-to-order, custom, discontinued, clearance, electrical/electronic, programmed, painted, modified, opened, installed, attempted-to-install, or damaged products are nonreturnable. A special-order exception requires written Top Edge manager approval and written manufacturer authorization. Approval is not guaranteed.
Return shipping and restocking fees
The customer is responsible for return shipping and insurance unless Top Edge confirms that the wrong item was shipped or the return is required by law. Risk of loss remains with the customer until the authorized return is received and inspected. COD or unauthorized returns will be refused.
Approved returns are subject to a minimum 20% restocking fee. If the manufacturer or supplier charges a higher restocking or return fee, the higher fee applies. Return freight, original shipping, manufacturer fees, missing-part charges, damage, and other nonrefundable amounts may be deducted from the refund.
Damage, shortages, and incorrect items
Inspect all packages promptly. Report visible freight damage, concealed damage, missing boxes or parts, or an incorrect item to Top Edge within 48 hours of delivery or pickup. Keep the product and all packaging for inspection. Do not install a damaged or incorrect item. Carrier and manufacturer claim deadlines may limit available remedies.
Defective products and warranties
A defective product may be handled under the manufacturer’s warranty rather than as a return. Manufacturer approval, troubleshooting, photographs, serial numbers, or inspection may be required. Unless expressly approved in writing, labor, diagnosis, removal, installation, programming, calibration, towing, shipping, and related costs are not covered.
Cancellations and refused deliveries
Contact us immediately to request cancellation. Orders cannot be guaranteed cancellable after supplier release or shipment. Refusing delivery does not cancel an order and may result in outbound freight, return freight, storage, redelivery, and restocking charges being deducted from any approved refund.
Refund timing and method
After an approved return is received and passes inspection, Top Edge normally processes the eligible refund within 10 business days. Refunds are issued to the original payment method when possible. Your bank or card issuer may require additional time to post the credit.
Backorders
Products with a reasonably short and stated fulfillment estimate may be offered for purchase. Products with a long, missing, expired, or uncertain fulfillment date may be withheld from online checkout. We may offer an alternative product or cancel and refund an unavailable item rather than leave an order open indefinitely.
How to request help or a return
Before sending anything, contact Top Edge LLC at [email protected] or 303-242-5135. Include your order number, item/SKU, reason for the request, photographs when applicable, and whether the product has been opened or installed.
Top Edge LLC reserves the right to deny returns that do not meet this policy, subject to applicable law. Nothing in this policy limits rights that cannot legally be waived.